Guest Information: Jon M. Huntsman Center

 

A-Z Fan Guide

A

Back to Top
Advance Tickets

Guests can purchase tickets to upcoming events on the Internet at www.utahtickets.com or by calling 801-581-UTIX (8849).

  • While at Rice-Eccles Stadium (RES) guests can purchase tickets at the ticket office located just southwest of the tower. Open Monday through Saturday from 10:00 a.m. to 6:00 p.m. On home game days, ticket windows remain open throughout the first half.
  • While at the Jon M. Huntsman Center (JMHC) guests can purchase tickets at the ticket office located on the southeast side of the building. On home game days, ticket windows remain open throughout the first half.
AED

There is a AED machine located with the Medical Response Team located at Portal 22.

Aisle Policy

Standing or sitting in aisles or stairs is not permitted. Guests will be asked to return to their seats.

Alcohol

Alcohol is not permitted in the JMHC. Guests found with an alcoholic beverage will be ejected from the venue.

Animals

Certified service animals or service animals in training are welcome at the JMHC. Any exceptions will be at the discretion and authorization of venue management.

ATMs
  • There are five ATMs at RES. Locations are near Portals 10, 12, 19, 29 and 36.
  • There are 3 ATMs at JMHC. Locations are near portals 9,17and 21.

B

Back to Top
Baby Changing Table Stations
  • Baby changing tables are available in all Women’s restrooms and in select Men’s restrooms at JMHC.
Bags/Backpacks

All bags/backpacks smaller than 16” x 16” x 8” are permitted into the JMHC. Bags and containers are subject to inspection by gate security prior to entering the facilities. Hard-sided coolers and bags or backpacks with metal frames are not allowed.

Banners and Signs

JMHC and its contracted services partners welcome guest to show their enthusiasm at events through the use of signs and banners, subject to the following rules.

Signs and Banners must:

  • Pertain to the event at which the sign or banner is used
  • Be of a size equal to or smaller than4 feet by 8 feet

Signs and Banners cannot:

  • Be placed in any area of the playing field or over seat railings
  • Infringe on the sightlines of other guests
  • Obstruct any advertising signage
  • Be commercial or obscene in nature
Beach Balls

Beach balls, baseballs, Frisbees, or any other objects cannot be thrown inside RES & JMHC. Large inflatable objects are also prohibited.

Bicycle Parking

Bicycle stands are available for use by guests and are located outside the Field House located north of the stadium.

C

Back to Top
Cameras and Camcorders

Still and video cameras are welcome in the JMHC. Guests are prohibited from standing in the aisles while using video equipment, obstructing the views of others, or using tripods or monopods. Video and photography of the JMHC and performers cannot be used commercially without written permission from the event promoter.

No camera lens bigger than 6 inches across is permitted. Policies regarding cameras and camcorders may vary depending on what the promoter has requested. The JMHC reserves the right to request that guests discontinue filming or taking pictures on facility property. Please refrain from using flash photography while at JMHC.

Cellular Phones

Guests are welcome to use cellular phones in the JMHC provided their use does not disturb other guests.

Charging Stations

There are 2 mobile device charging stations for your convenience located near the Main Ticket Office (Portal 23) and Portal 19 on the JMHC concourse.

Chewing Tobacco

Chewing tobacco is not permitted in the JMHC.

Children

JMHC offer complimentary admission to children less than three years of age, provided they are accompanied by an adult. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Children attending an event at the JMHC must be supervised at all times.

Containers/Outside Beverages

One factory sealed, plastic bottle of water per person, (one liter or less), is the only outside beverage permitted into RES & JMHC. Guests with disabilities may bring factory sealed plastic or paper containers that contain liquids required for medical reasons into the facilities.

Credential Agreement

To view the Credential Agreement for Rice-Eccles Stadium & The Jon M. Huntsman Center, please click the following link (Credential Agreement)

D

E

Back to Top
Entry

Only those guests with valid tickets or credentials are permitted into the JMHC. Once you exit the JMHC during an event, you will not be allowed to re-enter. For special circumstances please visit one of our guest services centers at Portal 21 at the JMHC.

F

Back to Top
Family Restrooms

There is 1 family restroom located at the JMHC across from Portal 2.

U Fan Fone

REPORT: Disruptive Behavior, Safety Concerns, Suspicious Activity. Text 801-784-UFAN (8326)

First Aid

The First Aid Station is near Portal 22 at JMHC. Trained medical personnel are on duty for all events to assist guests.

Food and Beverage

There is no outside food or beverage allowed into the JMHC, with the exception of one factory sealed bottle of water per person, (one liter or less).

G

Back to Top
Gate Times

Gate times are usually an hour and half before tip off for Men's basketball games and gymnastics meets, and 1 hour for women's basketball games

Guest Behavioral Guidelines

The JMHC and their contracted service partners are committed to creating a safe, comfortable and enjoyable stadium /arena experience for all guests. To assist with this endeavor, guests are asked to abide by the following Behavioral Guidelines:

  • Guests should not take any action that inhibits the progress of any game or event.
  • Guests should avoid clothing that could potentially distract other guests or diminish the ability of other guests to enjoy any game or event
  • Guests should avoid the use of foul or abusive language and refrain from making any obscene gestures
  • Guests should refrain form any display of affection inappropriate in a public setting

In addition to the above guidelines, all guests are required to sit only in their ticketed locations and to present their ticket when requested. Additionally, only authorized individuals may enter the court and other restricted areas and guests must refrain from entering such areas without proper authorization.

Guest Feedback

The JMHC values our guests' opinions on a variety of subjects and issues. Throughout the season guests can express their opinion through surveys, by emailing Guest Services (guestservices@stadium.utah.edu). For more information, please visit one of our Guest Services Centers.

Guest Services Centers

Guests needing assistance are encouraged to speak with one of our Guest Services Team Members or visit one of our Guest Services Center located at portal 21 at JMHC. Guest Services Centers offer a variety of services including, Stadium Information, Lost & Found Items, Lost Children/Adults, Stroller Drop-Off and Storage.

H

I

J

Back to Top
Jon M Huntsman Center Events

JMHC is an ideal location for a variety of special events. To host an event at the stadium on a non-game day, please call Client Services at (801) 581-5445 or email info@stadium.utah.edu. Rice-Eccles Stadium & Tower Event Brochures and information are available at the Guest Services Center or by visiting www.stadium.utah.edu

K

L

Back to Top
Language

Guests may enjoy the arena experience free from foul or abusive language or obscene gestures.

Laser Pointers

Laser pointers are not permitted inside the JMHC.

Lost, Stolen, Left at Home or Destroyed Tickets

JMHC is not responsible for lost, stolen, destroyed or forgotten tickets and they will not be replaced free of charge. A police report is required to verify stolen tickets.

Lost and Found

Misplaced articles may be turned in at the Guest Services Center at portal 21 at the JMHC. The JMHC staff will record pertinent information and lost articles will be catalogued and held for 30 days. Items not claimed after 30 days will be donated to campus surplus. Guests seeking assistance in retrieving lost items during non-game hours may call (801) 581-5445.

Lost Children / People

A guest who has become separated from his or her party should proceed to the Guest Services Center (Portal 21).

M

Back to Top
Map of the Jon M Huntsman Center

Huntsman Center Map

N

Back to Top
Noise-Making Devices

Musical instruments or any type of noise-making device may not be brought into the JMHC during Utah athletic events. Any exceptions will be at the sole discretion of the JMHC management.

Nursing Mothers

Nursing mothers in need of private accommodations are welcome to use the family restroom located across from portal 2.

If a situation arises where the nursing mother and child experience any difficulties or insensitive treatment, contact a Guest Services Team Member or Security immediately.

O

P

Back to Top
Paging

The public address system may not be used for paging guests. In the event of a medical emergency or special circumstances, consideration will be given to using a general page.

Pay Phones

There are no pay phones at the JMHC.

Postponed Events

In the event of a postponed or cancelled event, guests are advised to check the University of Athletics website at www.utahtickets.com, the local newspaper or Utes media affiliates for further information.

Private Events

RES and JMHC will be happy to accommodate you and your business, friends or family for your next private party on a non-event day. Please call Client Services at 581-5445 or visit our website www.stadium.utah.edu

Prohibited Items

For the comfort and safety of all, the following items are not permitted in the JMHC:

  • Alcohol
  • Aluminum Cans
  • Artificial Noisemakers
  • Coolers/ Ice Chests/ Thermoses
  • Fireworks
  • Glass Bottles
  • Large Stadium Seats
  • Outside Food or Drink
  • Umbrellas (Ponchos are recommended)
  • Weapons

JMHC reserves the right to inspect and remove any packages and containers.

Q

R

Back to Top
Red Zone

To buy official licensed University of Utah products, visit the Red Zones located by portals 5, 17, 23 on the JMHC concourse.

Replacement Tickets

Replacement tickets can be obtained at the ticket office by the ordering customer with a photo I.D. We recommend that customers arrive 1 to 2 hours before the event to resolve any replacement ticket issues.

Restrooms

Men's, women's, and family restrooms are located throughout JMHC. All restrooms are ADA compliant.

S

Back to Top
Season Tickets

Guarantee the best seats to the big games at the JMHC for Utah Athletic events.

Season tickets may be purchased in early March (Utah Tickets). Mini Plan packages go on sale in early October, and Single Game tickets are available in early November.

Smoking Areas

JMHC is a non-smoking facility with a designated smoking area located across from Portal 10. For directions to the nearest designated smoking area, please speak with any Guest Services Team Member.

Solicitation & Distribution of Literature

Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted material, without written permission from the JMHC management.

Storage

Guests should use the space beneath their seats to store all items. Wheelchairs and strollers can be checked at the Guest Services Center across from portal 21 at the JMHC.

Strollers

The JMHC welcomes guests with strollers. However, their use should not in any way inhibit general guest movement or block aisles. Strollers may be checked in at a Guest Services Center across from portal 21 at JMHC.

Student Entrance

The JMHC student entrance is located at the southwest entrance doors.

Student Section

The JMHC is proud to be home of the Utes Basketball MUSS! The Basketball MUSS is located in Section G, H, and J of the JMHC. The Student Section is accessible through Portals 8,9, and 10.

T

Back to Top

U

Back to Top
Umbrellas

Umbrellas are not permitted inside JMHC. Please see Guest Behavioral Guidelines for other prohibited items.

V

W

Back to Top
Water Bottles

One factory sealed bottle of water per person (one liter or less), is permittied into the JMHC

Website

Visit the JMHC website at www.stadium.utah.edu. For the University of Utah athletics information please visit www.utahutes.com. To purchase tickets online, visit www.utahtickets.com.

Water Bottles

One factory sealed bottle of water per person (one liter or less), is permitted into RES & JMHC. Bottled water may not be frozen.

Water Fountains

Water fountains are located throughout the JMHC concourse near Portals 1, 2, 6, 7, 13, 14, 18, 19, and 22.

Will Call

JMHC
Will call tickets can be picked up at the JMHC ticket office located on the Southeast side of the building on game days only.

Will Call location and hours may vary for each event
*All tickets ordered online or over the phone on Monday after noon the week of the event will be placed in will call.

General Information

Mailing Address:

Jon M. Huntsman Center
1825 E South Campus Dr.
Salt Lake City, UT 84112
Contact Phone Number
Administration (801)581-5445
Group Sales (801)585-6779
Guest Services (801)581-5445
Season Tickets (801)581-UTIX (8849)
Single Game Tickets by Telephone (801)581-UTIX (8849)
Ticket Services (801)581-UTIX (8849)

X

Back to Top

Y

Z