Guest Information: Rice-Eccles Stadium

 

A-Z Fan Guide

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Address/Telephone/Fax/Internet

Rice Eccles Stadium & Tower

451 South 1400 East Suite 600

Salt Lake City, Utah 84112

T: (801)585-5445 F: (801)585-1417

Advance Tickets

Guests can purchase tickets to upcoming events on the Internet at www.utahtickets.com or by calling 801-581-UTIX (8849). While at Rice-Eccles Stadium (RES) guests can purchase tickets at the ticket office located just southwest of the tower. Open Monday through Friday from 10:00 a.m. to 6:00 p.m. On home game days, ticket windows remain open throughout the first half.

  • While at the Jon M. Huntsman Center (JMHC) guests can purchase tickets at the ticket office located on the southeast side of the building. On home game days, ticket windows remain open throughout the first half.
AED

There are AED’S available at First Aid East located near Portal 37, and First Aid West located near Portal 13.

Aisle Policy

Standing or sitting in aisles or stairs is not permitted. Guests will be asked to return to their seats.

Alcohol

Alcohol is not permitted in either RES or JMHC. Guests found with an alcoholic beverage will be ejected from the venue.

Animals

Certified service dogs and service dogs in training are welcome at RES & JMHC. Any exceptions will be at the discretion and authorization of venue management.

ATMs
  • There are five ATMs at RES. Locations are near Portals 9, 13, 33, and 36.
  • There are four ATMs at JMHC. Locations are near portals 4, 9,17and 21.

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Baby Changing Table Stations
  • Baby changing tables are available in all men's and women's restrooms at RES.
  • Baby changing tables are available in all Women’s restrooms and in select Men’s restrooms at JMHC.
Bags/Backpacks

All bags/backpacks smaller than 16” x 16” x 8” are permitted into RES & JMHC. Bags and containers are subject to inspection by gate security prior to entering the facilities. Hard-sided coolers and bags or backpacks with metal frames are not allowed.

Banners and Signs

RES & JMHC and its contracted services partners welcome guest to show their enthusiasm at events through the use of signs and banners, subject to the following rules.

Signs and Banners Policies:

  • Signs must pertain to the event at which the sign or banner is used
  • Be of a size equal to or smaller than4 feet by 8 feet
  • They cannot be placed in any area of the playing field or over seat railings
  • They cannot infringe on the sightlines of other guests
  • They cannnot obstruct any advertising signage.
  • They cannot be commercial or obscene in nature
Beach Balls

Beach balls, baseballs, Frisbees, or any other objects cannot be thrown inside RES & JMHC. Large inflatable objects are also prohibited.

Bicycle Parking

Bicycle stands are available for use by guests and are located outside the Ticket Office, Gate F, and East of the Hoberman Arch.

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Cameras and Camcorders

Still and video cameras are welcome in RES & JMHC. Guests are prohibited from standing in the aisles while using video equipment, obstructing the views of others, or using tripods or monopods. Video and photography of RES & JMHC and performers cannot be used commercially without written permission from the event promoter.

No camera lens bigger than 6 inches across is permitted. Policies regarding cameras and camcorders may vary depending on what the promoter has requested. RES & JMHC reserves the right to request that guests discontinue filming or taking pictures on facility property. Please refrain from using flash photography while at JMHC.

Cellular Phones

Guests are welcome to use cellular phones in RES & JMHC provided their use does not disturb other guests.

Chair Seats/Rentals

Chair rentals for bleacher seats are available for all events RES. Rental booths are located at Portals 7, 17, 28, and 41. Personal chairs seats may be brought into the stadium but must be 18 inches or less.

Chewing Tobacco

Chewing tobacco is not permitted in RES & JMHC.

Children

RES & JMHC offer complimentary admission to children less than three years of age, provided they are accompanied by an adult. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Children attending an event at RES must be supervised at all times.

Containers/Outside Beverages

One factory sealed, plastic bottle of water per person, (one liter or less), is the only outside beverage permitted into RES & JMHC. Guests with disabilities may bring factory sealed plastic or paper containers that contain liquids required for medical reasons into the facilities.

Credential Agreement

To view the Credential Agreement for Rice-Eccles Stadium & The Jon M. Huntsman Center, please click the following link (Credential Agreement)

Credit Card Policy

The Ticket office accepts all major Credit Cards for ticket purchases. (Visa, MC, American Express, Discover). Concessions accepts Visa & Mastercard for all purchases.

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Disability Access

The University of Utah is committed to providing every Guest at RES with a comfortable and enjoyable experience, including those Guests with disabilities. To accommodate our Guests with disabilities, RES offers the following:

ADA Access at all gates EXCEPT D, G, & F

ADA Parking information available at www.parking.utah.edu

ADA Seating available in all sections EXCEPT S1-S5

Drinking Fountains

Drinking fountains are available throughout RES at the following locations on the Main Concourse. All drinking fountains are ADA accessible.

Portals: 8, 10, 13, 15, 31, 33, 38, and 39.

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Elevators

For the convenience of our Guests requiring special assistance, elevators are located throughout RES at Gates C, E, and H.

Entry

Only those guests with valid tickets or credentials are permitted into RES and JMHC. Once you exit RES or JMHC during an event, you will not be allowed to re-enter. For special circumstances please visit one of our guest services centers on both the East (portal 36) and West (portal 12) concourse of RES or at Portal 21 at JMHC.

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Facebook

Stay connected with University of Utah Athletics official Facebook page at: www.facebook.com/utahathletics

Family Restrooms

For the convenience of our guests, several restrooms throughout Rice-Eccles Stadium have been designated for families and guests with disabilities who require private accommodations or additional assistance. Family restrooms are located across from portals 10, 13, 34 and 37. There are no family restrooms at JMHC.

U Fan Fone

REPORT: Disruptive Behavior, Safety Concerns, Suspicious Activity. Text 801-784-UFAN (8326)

Fan Interference

In the interest of player and Guest safety, RES maintains a zero tolerance policy regarding fan interference during a event. Failure to comply with this policy could result in immediate removal from RES and criminal sanctions.

Field Access

Only authorized personnel with proper credentials will be permitted on the field before, during or after an event. Children under the age of 18 are not allowed on the field at any time during the game. Any unauthorized person going on to the field will be removed and subject to arrest and prosecution.

First Aid

First Aid Stations are located across from portals 13 and 36 at RES and near portal 22 at JMHC. Trained medical personnel are on duty for all events to assist guests.

Food and Beverage

There is no outside food or beverage allowed into RES & JMHC, with the exception of one factory sealed bottle of water per person, (one liter or less).

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Gate Times

Stadium gates open for admittance 2 hours prior to kickoff for University of Utah football games.

Group Outings

Group ticket sales are available for groups of 20 or more through the Ticket Office. Call (801)587-9894 to reserve your tickets today!

Guest Behavioral Guidelines

RES & JMHC and their contracted service partners are committed to creating a safe, comfortable and enjoyable stadium /arena experience for all guests. To assist with this endeavor, guests are asked to abide by the following Behavioral Guidelines:

  • Guests should not take any action that inhibits the progress of any game or event.
  • Guests should avoid clothing that could potentially distract other guests or diminish the ability of other guests to enjoy any game or event
  • Guests should avoid the use of foul or abusive language and refrain from making any obscene gestures
  • Guests should refrain form any display of affection inappropriate in a public setting

In addition to the above guidelines, all guests are required to sit only in their ticketed locations and to present their ticket when requested. Additionally, only authorized individuals may enter the playing field and other restricted areas and guests must refrain from entering such areas without proper authorization.

Guest Feedback

RES & JMHC value our guests' opinions on a variety of subjects and issues. Throughout the season guests can express their opinion through surveys, by emailing Guest Services (info@stadium.utah.edu). For more information, please visit one of our Guest Services Centers.

Guest Services Centers

Guests needing assistance are encouraged to speak with one of our Guest Services Team Members or visit one of our Guest Services Centers located across from portals 12 and 36 at RES and portal 21 at JMHC. Guest Services Centers offer a variety of services including, Stadium Information, Lost & Found Items, Lost Children/Adults, Stroller Drop-Off and Storage.

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Language

Guests may enjoy the stadium or arena experience free from foul or abusive language or obscene gestures.

Laser Pointers

Laser pointers are not permitted inside RES or JMHC.

Lost, Stolen, Left at Home or Destroyed Tickets

RES & JMHC are not responsible for lost, stolen, destroyed or forgotten tickets and they will not be replaced free of charge. A police report is required to verify stolen tickets.

Lost and Found

Misplaced articles may be turned in at the Guest Services Centers across from portal 12 and 36 at RES and portal 21 at JMHC. RES and JMHC will record pertinent information and lost articles will be catalogued and held for 30 days. Items not claimed after 30 days will be donated to campus surplus. Guests seeking assistance in retrieving lost items during non-game hours may call (801) 581-5445.

Lost Children / People

A guest who has become separated from his or her party should proceed to the closest Guest Services Center.

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Maps of Rice-Eccles Stadium

(maps)

Merchandising

Official University of Utah merchandise is available every game day at RES at the official REDZONE stores. There are stores located at portals 7, 17, 28, and 41 on the Main Concourse.

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Noise-Making Devices

Musical instruments or any type of noise-making device may not be brought into RES or JMHC during Utah athletic events. Any exceptions will be at the sole discretion of RES & JMHC.

Nursing Mothers

Nursing mothers in need of private accommodations are welcome to use the family restrooms located across from portals 10, 13, 34, and 37 at RES.

If a situation arises where the nursing mother and child experience any difficulties or insensitive treatment, contact a Guest Services Team Member or Security immediately.

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Paging

The public address system may not be used for paging guests. In the event of a medical emergency or special circumstances, consideration will be given to using a general page.

Pay Phones

Public pay phones can be found near Portals S3, W7, N20, N28 and E41 at RES.

Postponed Events

In the event of a postponed or cancelled event, guests are advised to check the University of Athletics website at www.utahtickets.com, the local newspaper or Utes media affiliates for further information.

Private Events

RES and JMHC will be happy to accommodate you and your business, friends or family for your next private party on a non-event day. Please call Client Services at 581-5445 or visit our website www.stadium.utah.edu

Prohibited Items

For the comfort and safety of all, the following items are not permitted in Rice-Eccles Stadium:

  • Alcohol
  • Aluminum Cans
  • Artificial Noisemakers
  • Coolers/ Ice Chests/ Thermoses
  • Fireworks
  • Glass Bottles
  • Large Stadium Seats
  • Outside Food or Drink
  • Umbrellas (Ponchos are recommended)
  • Weapons

RES & JMHC reserves the right to inspect and remove any packages and containers.

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Radio Broadcasts

The University of Utah is partnered with KALL 700 AM to bring you every minute of Utes action every game day. Tune in in your car or online to not miss a down!

Red Zone

To buy official licensed University of Utah products, visit the Red Zones located by portals 7, 20, 31, and 41 at RES and at various location around the JMHC concourse.

Replacement Tickets

Replacement tickets can be obtained at the ticket office by the ordering customer with a photo I.D. We recommend that customers arrive 1 to 2 hours before the event to resolve any replacement ticket issues.

Restrooms

Men's, women's, and family restrooms are located throughout Rice-Eccles Stadium. All restrooms are ADA compliant.

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Safety Regulations

For the comfort and security of all our Guests, we do not allow fans to enter RES with hazardous or disruptive items. See Prohibited Items for a complete list. The University of Utah and Rice Eccles Stadium reserve the right to inspect and remove any packages and/or containers.

Salt Lake City

Visit downtown Salt Lake before or after the game to experience the best dinning, shopping, arts and many other activities in the area.

Schedules

Schedules for all University of Utah Athletic and RES events can be found online at (www.utahutes.com). Hard copies of schedules can also be found at the Main Ticket Office located next to Gate B on the Southwest corner of the stadium.

Season Tickets

Guarantee the best seats to the big games at RES & JMHC for Utah Athletic events.

Season tickets may be purchased in early June (season football prices). Customers can make a request for season tickets in March. Season ticket holders are able to pre-order single game tickets before they go on sale to the general public.

Smoking Areas

RES & JMHC are non-smoking facility with designated smoking areas located at most entry gates. For directions to the nearest designated smoking area, please speak with any Guest Services Team Member.

Solicitation & Distribution of Literature

Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted material, without written permission from RES & JMHC management.

Stadium Events

RES & Tower is an ideal location for a variety of special events. To host an event at the stadium on a non-game day, please call Client Services at (801) 581-5445 or email info@stadium.utah.edu. Rice-Eccles Stadium & Tower Event Brochures and information are available at any Guest Services Center or by visiting www.stadium.utah.edu

Storage

Guests should use the space beneath their seats to store all items. Wheelchairs and strollers can be checked at the Guest Services Center across from portals 12 and 36 at RES and near portal 21 at JMHC.

Strollers

RES & JMHC welcomes guests with strollers. However, their use should not in any way inhibit general guest movement or block aisles. Strollers may be checked in at a Guest Services Center across from portals 12 and 36 at RES and near portal 21 at JMHC.

Suite Rentals

For RES suite at information contact:

Utah Football – 585-8837

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Tailgating

To obtain information regarding Tailgating, at Utah Athletic events contact the Athletic department at (801)581-8171.

Ticketing

• Exchange/Refunds – Exchanging of tickets or refunds is not
permitted for season tickets.
• Lost/Stolen Tickets – If your tickets are lost or stolen, please contact
the Athletic Ticket Office at 801-581-8849 immediately. Reprinting
tickets may be subject to a $5 reprint fee. Tickets will not be reprinted
unless account holder is present with valid ID.
• Reselling/Scalping – The Ticket Office discourages the buying and
selling of third party tickets for events and will not be responsible for
any issues or discrepancies associated with third party tickets.

Tours

Rice-Eccles Stadium offers public tours for community groups. For your chance to get behind the scenes and for further information about tours, please call (801) 581-5445.

Traditions

Block U – Sitting prominently on the hillside in the foothills north of campus, the 100-foot tall block U is one of the University’s most visible symbols. It was originally constructed in 1905 of lime, then reconstructed two years later in cement. In 2002, it was joined on the hillside by the giant illuminated Olympic rings that became one of the many symbols of the Olympics. In 2006, the Block U was completely rebuilt and fitted with white and crimson lights. When a Athletic event is underway the U shines white. When we win, it flashes crimson and white, giving students and Salt Lake residents alike the latest news on how Utah teams have fared.

 

“Pride of Utah” - The University of Utah Marching Band with the Crimson Line perform at all home games, selected away games, and Bowl games throughout the football season. The Marching Utes annually perform for over 300,000 people. Considered one of the University of Utah's great ambassadors with students representing virtually every academic discipline, the "Pride of Utah" continues to be the most visible performance ensemble within the School of Music.

 

Fight Song – “Utah Man”

 

VERSE - I am a Utah man, sir, and I live across the green. Our gang, it is the jolliest that you have ever seen. Our coeds are the fairest and each one’s a shining star. Our yell, you hear it ringing through the mountains near and far.

 

CHORUS - Who am I, sir? A Utah Man am I. A Utah Man, sir, and will be ’til I die; Ki-yi!

 

VERSE - We’re up to snuff; we never bluff, we’re game for any fuss, no other gang of college men dare meet us in the muss. So fill your lungs and sing it out and shout it to the sky, we’ll fight for dear old Crimson, for a Utah Man am I.

 

GO UTES!

 

VERSE (Usually not sung at games) And when we prom the avenue, all lined up in a row, and arm in arm and step in time as down the street we go. No matter if a freshman green, or in a senior’s gown, the people all admit we are the warmest gang in town.

 

CHORUS (same) VERSE

 

We may not live forever on this jolly good old sphere, but while we do we’ll live a life of merriment and cheer. And when our college days are o’er and night is drawing nigh, with parting breath we’ll sing that song: “A Utah Man Am I.

 

THE MUSS – The Mighty Utah Student Section has been a vital part of Utah’s rise to national prominence in football. Loud student support is integral part to the success of all Utah’s student-athletes. The Football MUSS created in 2002, will celebrate its tenth season in 2011 and has grown to its maximum capacity of 6,000 members. As such it creates one of the best home field advantages in the nation. Meanwhile, the Basketball MUSS is working to fill the student section at the John M. Hunstman Center. The Gymnastics MUSS has become part of the massive support for Utah’s Red Rocks. For more information please visit http://www.alumni.utah.edu/muss

 

UTE WALK - Listen for the drum call to the Ute Walk 2.5 hours before each home game on the corner of Guardsman Way and 5th South where the football team will be arriving to walk down to the stadium. Come line the route and cheer the Utes to victory before the game! You will also have the chance to receive exclusive Ute Walk give-a-ways or an autographed football from Coach Whittingham!

 

MUSS Traditions

3rd Down Jump: Third downs are critical, especially in close games. To make things as difficult as possible for the opposing team, the 6,000 students in the MUSS jump up and down while shouting at the top of their lungs anytime it’s a 3rd down, creating noise so deafening that opposing players can’t hear their own snap count, often leading to penalties.

 

1st Down Signal: Whenever the Utes get a first down, The MUSS comes together in Unison to help the officials signal the first down, raising their hands and voices before making the signal while shouting “First Down.”

 

False Start Tally: Whenever the opposing team receives a false start penalty The MUSS hangs a ‘five’ in front of the student section indicating the five yard penalty. There is a running total for the entire season and a line of “fives” will always be in front of The MUSS section.

Twitter

Connect with the University of Utah Athletics and RES @utahathletics & @Rice_Eccles. Get up to the minute info, access photos and videos, enter to win prizes, and much more!

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Umbrellas

Umbrellas are not permitted inside Rice-Eccles Stadium. Ponchos are recommended during an event held during inclement weather. Please see Guest Behavioral Guidelines for other prohibited items.

Utah Sports Properties

Corporate Partnerships – In 2007, University of Utah Athletics outsourced its sponsorship sales program and multimedia rights contract by partnering with CBS Collegiate Sports Properties.  Utah Sports Properties, the local CBS team, is working with local and national businesses to develop customized sponsorship packages to leverage corporate brands to our loyal fan base.  Partnerships are available at all levels and across all sports.  For information on corporate sponsorships with University of Utah Athletics, please contact Utah Sports Properties at 801-587-3050. 
               

 

Promotions – Through our corporate sponsors, several fan promotions take place at each of our events.  For information on our in-game promotions, how to be a contestant, or prize related questions, please contact Utah Sports Properties at 801-587-3228.
               

 

Utah Village - Utah Village is a pre-game hospitality and fan interactive area located on the corner of 500 South and Guardsman Way (1580 East).  Utah Village includes Utah One, a mobile broadcast, marketing and hospitality unit, which hosts the Utah Sports Radio network pre-game radio show on football game days.  Activities in the village include the live radio broadcast, MUSS tailgate, corporate interactive marketing and games, a bounce house for the kids, giveaways, and music.  Join us three hours before each home football game!

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Website

Visit the Rice-Eccles Stadium website at www.stadium.utah.edu. For the University of Utah athletics information please visit www.utahutes.com. To purchase tickets online, visit www.utahtickets.com.

Water Bottles

One factory sealed bottle of water per person (one liter or less), is permitted into RES & JMHC. Bottled water may not be frozen.

Will Call

Utah Football
The will call for ticket pick-up is located at the Southwest Ticket Office on the West side of the building. The Will Call windows will close at halftime of all the games. All tickets should be picked up prior to that time.

Generally, for most events there is a large amount of will call tickets. To alleviate long lines on the day of the event, we ask that you pick-up any will call tickets prior to the day of the event. Or on the day of the event, we ask that you arrive two hours early to pick-up your tickets.

JMHC
Will call tickets can be picked up at the JMHC ticket office located on the Southeast side of the building on games only.

Will Call location and hours may vary for each event
*All tickets ordered online or over the phone on Monday after noon the week of the event will be placed in will call.

General Information

Mailing Address:

Rice-Eccles Stadium
451 S. 1400 East Ste. 600
Salt Lake City, UT 84112-0320

Administrative Offices (M-F, 8:00 a.m. – 5:00 p.m.)

Contact Phone Number
Administration (801)581-5445
Group Sales (801)585-6779
Guest Services (801)581-5445
Season Tickets (801)581-UTIX (8849)
Single Game Tickets by Telephone (801)581-UTIX (8849)
Ticket Services (801)581-UTIX (8849)

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